Terms and conditions
By placing an order on our website you accept the following terms and conditions.
We promise to supply you with healthy, vigorous products. If for any reason you are not 100% satisfied with the goods upon receipt, please let us know within 14 days and we will do our best to resolve any issues you may have, by way of replacement or refund. We are only liable for the cost of products as displayed on the website.
Seeds are live products; please handle them accordingly. The performance of the products is subject to growing conditions. If any problem arises during the growing period, do not hesitate to contact us and we will do our best to advise you.
CANCELLATION and refunds and return policy
Refunds and returns policy is as follows. If you are unhappy with the seeds/goods, we will issue a replacement, credit note or a refund upto the value of the seeds/goods purchased. Please note we can not accept responsibility for losses of crops/plants due to weather conditions. Consumers have the right to cancel the contract up to 7 working days from the day after they received the goods. Consumers are entitled to a refund, which must be given within 30 days of the cancellation.
Cancellation. if you wish to cancel please call us or email without delay and if we have not yet posted your order we will cancel it and issue a full refund.
We send our seeds via Royal Mail, please note that with standard delivery it is not a 100% guaranteed next day delivery!
Postage cost is only £1 for UK orders and £3.00 for EU orders - Free delivery for all orders over £5
We regret that we are unable to accept orders from outside the EU due to import and export regulations.
At Moose Seeds we are committed to quality seeds and service at affordable prices. In order to keep cost down and because we care about the environment, we use only the necessary packaging to ensure that the product arrives safely at your door, and in great condition.
The seeds are packed in resealable polyethylene bags placed inside seed envelopes and will arrive at your door in a padded envelope to ensure that the seeds are protected during the journey. Please note that only basic sowing instructions are included with the seeds. We find that the majority of customers have their own preferred way of sowing and growing seeds. If you require any further help see our gardening pages or send us a quick email and we will be happy to help.
Operating our business this way allows us to offer you top quality and quantity seeds at a realistic price.
We aim to dispatch your order within 48 hours.
At peak times it can take longer to process your order . If you have any concerns, before or upon receipt, please contact us to resolve any issues you may have with your order. Our aim is customer satisfaction; we always work hard to provide you with a speedy, quality service.
The goods are subject to availability. We do our best to ensure that all listed products are held in stock. In the unlikely event that we cannot immediately supply you with a particular product, we will either refund you, offer advice about suitable substitutes, or supply you with your original choice as soon as it becomes available.
VARIETY CHARACTERISTICS; SEED QUALITY
The information on our website is the best to our knowledge, to be followed as a general guide only. Environmental factors and growing conditions in your area will affect plant growth.
We leave this to the experts. At the checkout process we offer PayPal.
PRIVACY AND DATA PROTECTION
We are committed to the protection of your privacy; we use the latest Secure Socket Layer technology on our website to ensure that your sensitive information during payment is safe and encrypted. We will only use your personal information lawfully.
We may ask you to enter your name, postal address and e-mail address on our website in order to complete your purchase. We do not sell or lease your personal information to third parties.
This website does set performance cookies. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.