Terms and conditions

Privacy policy, terms and conditions and cookie information

By placing an order on our website you accept the following terms and conditions.

GUARANTEE

We promise to supply you with healthy, vigorous products.  If for any reason you are not 100% satisfied with the goods upon receipt, please let us know within 14 days and we will do our best to resolve any issues you may have, by way of replacement or refund. We are only liable for the cost of products as displayed on the website.

Seeds are live products; please handle them accordingly. The performance of the products is subject to growing conditions.  If any problem arises during the growing period, do not hesitate to contact us and we will do our best to advise you.

CANCELLATION and refunds and return policy

Refunds and returns policy is as follows. If you are unhappy with the seeds/goods, we will issue a replacement, credit note or a refund upto the value of the seeds/goods purchased. Please note we can not accept responsibility for losses of crops/plants due to weather conditions. Consumers have the right to cancel the contract up to 7 working days from the day after they received the goods. Consumers are entitled to a refund, which must be given within 30 days of the cancellation.
Cancellation. if you wish to cancel please call us or email without delay and if we have not yet posted your order we will cancel it and issue a full refund.

POSTAGE
 
We send our seeds via Royal Mail, please note that with standard delivery it is not a 100% guaranteed next day delivery!
Postage cost is only £1 for UK orders and £3.00 for EU orders - Free delivery for all orders over £5
We regret that we are unable to accept orders from outside the EU due to import and export regulations.

PACKAGING

At Moose Seeds we are committed to quality seeds and service at affordable prices. In order to keep cost down and because we care about the environment, we use only the necessary packaging to ensure that the product arrives safely at your door, and in great condition.

The seeds are packed in resealable polyethylene bags placed inside seed envelopes and will arrive at your door in a padded envelope to ensure that the seeds are protected during the journey. Please note that only basic sowing instructions are included with the seeds. We find that the majority of customers have their own preferred way of sowing and growing seeds. If you require any further help see our gardening pages or send us a quick email and we will be happy to help.

Operating our business this way allows us to offer you top quality and quantity seeds at a realistic price.

DISPATCH

We aim to dispatch your order within 48 hours.
At peak times it can take longer to process your order . If you have any concerns, before or upon receipt, please contact us  to resolve any issues you may have with your order. Our aim is customer satisfaction; we always work hard to provide you with a speedy, quality service.

AVAILABILITY

The goods are subject to availability. We do our best to ensure that all listed products are held in stock. In the unlikely event that we cannot immediately supply you with a particular product, we will either refund you, offer advice about suitable substitutes, or supply you with your original choice as soon as it becomes available.

VARIETY CHARACTERISTICS; SEED QUALITY

The information on our website is the best to our knowledge, to be followed as a general guide only. Environmental factors and growing conditions in your area will affect plant growth.

PAYMENT PROCESSING
 
We leave this to the experts. At the checkout process we offer PayPal.

PRIVACY AND DATA PROTECTION

We are committed to the protection of your privacy; we use the latest Secure Socket Layer technology on our website to ensure that your sensitive information during payment is safe and encrypted.  We will only use your personal information lawfully.
We may ask you to enter your name, postal address and e-mail address on our website in order to complete your purchase. We do not sell or lease your personal information to third parties.

This website does set performance cookies. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works

 

Moose seeds, a business tax registered in England and Wales at 

15512 Chynoweth House
Trevissome Park
Truro
TR4 8UN
 
(postal address only please)

  ("We" or “Us”) are committed to protecting and respecting your privacy. For the purpose of this Policy, Moose seeds is the data controllerand where applicable, the data processor of your information.

This Policy together with any other documents referred to on it sets out the basis of:

  • What personal data we collect and why
  • What we do with your personal data
  • How we secure your personal data
  • How you can change or delete your personal data

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Definitions

‘Site’ - means the public area of moose-seeds.co.uk

‘User’ - means a person who uses our Site or has registered to use our Service.

‘Personal Data’ - means any information that can personally identify an individual.

What Information We Collect

The legal basis in which we process information we collect is in order for us to provide the Service outlined in our Terms and Conditions and is in our (Moose seeds) legitimate interests which are further explained in ‘How We Use The Information Collected’ section of this Policy.

We may collect and process various forms of information when you use our Site or Services:

‘User-Provided’ Information - When you use our Site or Service, you may provide Personal Data and we as a result, may collect this. Personal data is any form of information that can identify an individual for example, name, email address, mailing address, and credit card or other billing information. Examples of when this information may be provided include, but are not limited to, when you register to our site, subscribe to our services, complete surveys you have consented to and when you have contacted us.

‘Automatically Collected’ Information - If you use our Site or Service we may automatically collect information about your computer, including, where available, your IP address, operating system and browser type. We achieve this by using cookies and other forms of technology. All of the information that is automatically collected is statistical data about our Users browsing actions and patterns. Some of this information is stored for security purposes so we can alert you of any suspicious activity on your account.

‘User Collected’ Information - We may collect personal data to ensure full functionality of the features provided depending on how you, the User, use our Service. For example, we may store names, mailing addresses and contact numbers (amongst other information) of your customers so you can can fulfil any orders that are placed through our Service. For this purpose, Moose seeds is the data processor. Each User is responsible for providing notice to their customers or users detailing what Personal Data may be stored and processed through our Service, and the reasons for doing so.

How We Use The Information Collected

We use the information that we collect in a variety of ways during the provision of our services and operation of our business, including the following:

Operations
  • To ensure that all the features we provide are available, functional and maintained as per the specifications advertised
  • To carry out our obligations arising from any contracts entered between you and us
  • To carry out any business essential administrative processes
  • To allow you to participate in interactive features of our Service, when you choose to do so
  • To enhance the Service we provide by developing new features, and improving functionality of existing features
Communications
  • To enable our team to provide support to Users when requested or required to do so
  • Investigate any issues that arise from using our Service
  • To notify you of any changes to our Service
  • To provide any information you have requested or that we feel may be of genuine interest to you. These include updates about the services we offer, promotions and general business information which may or may not be connected to third parties we work with. You have the right to opt-out of receiving any promotional information as detailed below under ‘Your Rights’ of this policy.
Cookies

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our Site and to deliver a better and more personalised Service. By using our Site or Service, you agree to the use of cookies. You can find more information about the cookies we use and the purposes for which we use them below:

We use the following cookies:

    • Strictly Necessary cookies - These are cookies that are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas of our Site, use a shopping cart or make use of e-billing services.
    • Analytical / Performance cookies - They allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are using it. These cookies enable us, moose seeds, to monitor the performance of your site (page loading speeds, etc) to ensure that everything is functioning correctly. This also helps us to improve the way our Site works, for example, by ensuring that Users are finding what they are looking for easily.
    • Functionality cookies - These are used to recognise you when you return to our Site. This enables us to personalise our content for you. For example, greet you by name and remember your preferences within the application.
    • Targeting cookies - These cookies record your visit to our Site, the pages you have visited and the links you have followed. We will use this information to make our Site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find out more information about cookies by visiting https://cookiesandyou.com.

Analytics

We use Google Analytics to measure traffic to our Site and understand how Users move around and use our Service. We use this information to enhance the Site and Service we provide to ensure that Users get the best experience possible. We also use Google Analytics to monitor aggregate information of your website which helps us monitor the performance of features we offer within our Service to ensure full functionality. The information gathered also enables us to improve these features in the future. All of the information we collect from Google Analytics is aggregate and will not be disclosed with any other third parties.

By agreeing to this Privacy Policy, you agree to the use of Google Analytics. Google may use the data collected to assess activity on our site. As Google is a separate entity to us, it has its own privacy policy which we recommend you review. Further information specific to Google analytics and how they secure the data collected can be found here.

How We Store the Information We Collect

When your information is submitted to us, we use it to ensure that appropriate security measures are in place to ensure your information is protected. These safeguards are implemented to ensure that personal data in our possession is not subject to any unlawful forms of processing which include accidental loss, unauthorised access or disclosure. Our Site and Service have Secure Socket Layer (SSL) encryption present amongst other general security measures such as firewalls and password protection to certain areas of our Service. Our employees are trained to ensure that all administrative processes are followed to ensure that your data is handled and processed accordingly. These measures are regularly reviewed to ensure that your personal data is being stored in the most secure way possible.

The data we collect from you may be processed, transferred and stored using various services integral to our business operations. These services may be based in locations outside of the European Economic Area (EEA) and only the essential and necessary data will be provided to them for them to fulfill their purpose. Data may also be processed by a member of staff operating outside of the EEA who works for us. Such staff may be engaged in, amongst other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data to us, you agree to this transfer, storing or processing.

We have ensured that all services we use to transfer, store and/or process data, in or outside EEA, have been verified to ensure that they are compliant with the European Union’s General Data Protection Regulation (GDPR) and any other respective legal framework that applies to that particular service.

Further to this, we will continually monitor said services to ensure compliance is still being achieved at any given time and the data they hold is stored in a safe and satisfactory manner using the most up to date security measures. We will, to the best of our knowledge, not process, store or transfer any data to any service that does not comply with the GDPR or have adequate security measures in place to protect your personal data.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Children's Privacy

Protecting the privacy of children is particularly important in data protection. As stated in our Terms and Conditions, anyone under the age of 18 is not eligible to use our Service to make purchases. We do not knowingly collect any Personal Data of anyone younger than 18 unless parental consent has been obtained prior to using our Service. If you are under the age of 18 and we have not been provided clear parental consent, then please do not use or access our Service at any time.

If we become aware of any personal data that has been gathered on a child who is under the age of 18 without parental consent, we will take the appropriate action to ensure it is removed from our system.

If you, as a parent or guardian, discover that your child (under the age of 18) is using our Service without your consent, please notify us at [email protected]  and will we take the relevant action to ensure the Personal Data of the child is erased.

Access To Information & Your Rights

We are committed to protecting and respecting your privacy within your account. Under the GDPR, as a User of our Service, you have several rights in relation to your personal data which include:

The right of access - you have the right to know exactly what information we hold about you and how we process it.

The right of rectification - you have the right to have your personal data rectified if it is incorrect or incomplete.

The right to be forgotten - You have the right to have your personal data removed or deleted without a specific reason for doing so. This is also known as ‘the right to erasure’.

The right to restrict processing - an individual's right to block or suppress processing of their personal data. You have the right to block your personal data from being processed.

The right to data portability - you have the right to request the personal data we hold about you for your own use.

As a User, you can access, change and delete certains types of data that we hold about you within your account. For more information on what personal information you can access in your account, please contact [email protected] If you wish to exercise any of your rights in accordance with the GDPR, please contact us with the specific request using the contact details located under the ‘Contact Us’ section of this Policy. The action taken will be free of charge, provided in an easily accessible format (if applicable) and actioned within 30 days, where possible.

If you have concerns about the way we handle your personal data, you can contact the ICO or raise a complaint by contacting [email protected] and we will investigate accordingly.

Data Retention

We may still hold personal information of inactive accounts under the following conditions:

  • If required for financial records in line with UK accounting and taxation laws (for a period of at least 6 years, plus the current year)
  • If deemed necessary due to any legal obligations or regulatory investigations that may arise

In regards to prospective employment with moose seeds, by applying for any vacancy through the various channels, you agree to the processing of your personal data that is required in order for us to complete the employment process accordingly and thus, agree to this Policy. If you’re unsuccessful in your application to work at moose seeds, we must retain your personal information for 6 months in accordance with UK employer law. After 6 months, we will remove your personal information unless explicitly agreed otherwise. As set out in the ‘Your Rights’ section of this policy, if you wish to correct or request deletion of your information before the 6 month time frame has expired, please contact [email protected] with the relevant request.

Contact Us

You can contact us at any time if you have any questions, comments or requests regarding this Privacy Policy using the following information:
15512 Chynoweth House, Trevissome Park, Truro, TR4 8UN

[email protected] 

Alternatively, you can use the Contact Us page on our site.

Changes to this Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.

Last edited: 23/05/18